پارس پروژه پرتال خدمات دانشگاهی
این مقاله علمی پژوهشی (ISI) به زبان انگلیسی از نشریه الزویر مربوط به سال ۲۰۲۲ دارای ۱۴ صفحه انگلیسی با فرمت PDF می باشد در ادامه این صفحه لینک دانلود رایگان مقاله انگلیسی و بخشی از ترجمه فارسی مقاله موجود می باشد.
کد محصول: M1237
سال نشر: ۲۰۲۲
نام ناشر (پایگاه داده): الزویر
نام مجله: Technological Forecasting & Social Change
نوع مقاله: علمی پژوهشی (Research articles)
تعداد صفحه انگلیسی: ۱۴ صفحه PDF
عنوان کامل فارسی:
مقاله انگلیسی ۲۰۲۲ : آیا رهبری خدمتگزار می تواند از افسردگی کارکنان هتل در طول همه گیری COVID-19 جلوگیری کند؟ یک آنالیز میانجی و چند گروهی
عنوان کامل انگلیسی:
Can servant leadership prevent hotel employee depression during the COVID-19 pandemic? A mediating and multigroup analysis
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Abstract
The hospitality industry has been severely hit by the COVID-19 pandemic, with changes that have harmed employees’ psychological well-being. However, having supervisors who are servant may make a difference. With a focus on serving others and the care taken to ensure their employees’ highest priority needs are served, these leaders could help employees feel less depressed in these complicated times. By instilling servant behaviors in followers that help them become people that others can trust or with whom they can develop friendships, leaders could help these employees earn greater levels of personal social capital (PSC) through which to more successfully address pandemic times, especially if furloughed. Using structural equation modeling to analyze a sample of 205 hotel employees in Spain, we found that servant leadership directly decreases depression, and that PSC mediates this relationship. Our multigroup analyses (MGA) findings also reveal that when these employees are furloughed, the negative effect of PSC and the mediating role of PSC in this relationship is stronger. New light is thus shed on how servant leadership is effective in reducing employee depressive symptoms in times of severe changes such as those produced by the COVID-19 pandemic.
Keywords: Servant leadership, COVID-19, Time of change, Personal social capital (PSC), Employee depression, Hospitality industry
۱.Introduction
Hospitality is one of the industries most negatively affected by the COVID-19 pandemic (Gursoy and Chi, 2020; ˇSkare et al., 2021). The severe changes this pandemic has produced have led to a drastic decline in sales (Sobieralski, 2020) and resulted in a rise in unemployment and furloughed employees (cf., ˇSkare et al., 2021). The great uncertainty of employment in this industry today is a negative factor for the psychological health of employees who sense their jobs are in danger. Employment stability for all employees is far from guaranteed (Etehadi and Karatepe, 2019), and the subjective and unconscious perception of losing a job (Jung et al., 2021) may lead to depression that could further undermine productivity in the industry after this crisis (Aguiar-Quintana et al., 2021). Defined as a neurodegenerative disorder that disrupts the structure and function of brain cells, depression may ultimately destroy nerve cell connections and may kill certain brain cells that precipitate cognitive decline (Paul, 2003:31). Depression among hotel employees can therefore involve indirect and long-term costs for the hotels. It not only directly decreases worker productivity but may also involve other significant consequences (e.g., cognitive decline, low motivation and loss of interest and goal focus) that can affect employees and their productivity in the long term. Thus, the design of strategies to reduce depression among hotel employees is crucial in today’s pandemic times but can also help hotel managers address other uncertain changes this industry currently faces or will face in the future (i.e., organizational restructuring, scale-downs, Niesen et al., 2018)…
۶.Conclusions
Employees’ poor psychological health can damage their productivity and performance in the long term (Paul, 2003). Times of change such as those produced by the COVID-19 crisis are potential triggers of a psychological disorder among employees. Yet, little research has discussed how to avoid the occurrence of a psychological disorder such as depression among employees. In this article, we investigated how, and for which employees, the servant leadership of supervisors was more positively impactful on employee health. Importantly, our research revealed that the PSC employees have been able to build is key for servant leaders to reduce the level of depression of their employees during the current complex times of change. Furthermore, this study revealed that the reduction generated by servant supervisors in the level of depression of their employees was significantly stronger for furloughed employees than for active employees. This study thus advances our understanding of strategies that can help managers avoid this psychological disorder appearing among the hotel staff during these difficult times of change. Our findings may be extrapolated to other scenarios, such as anxiety-inducing experiences deriving in mental health problems that can be suffered by employees in multiple situations, both internal (e.g., internal changes in processes and technologies; Lingmont and Alexiou, 2020) and external to their organizations (e.g., economic crises, natural disasters, etc.; Brooks et al., 2019; Catalano et al., 2011; Esterwood and Saeed, 2020)…
۷.Conclusions
This research study addresses the m-shopping tendency from the lens of the challenging situation provoked worldwide by the Covid-19 crisis. The pandemic’s role was observed as an event that stimulates individuals’ psychological states, leading towards shifting mobile shopping practices. The study is built on the ABC model of the Cognitive-Behaviour Theory, integrating knowledge from psychology for research in marketing, to more comprehensively explore individual behavioural responses to the newly introduced Covid-19 restricted living…